Account Supervisor, Patient Advocacy (Full-time)
Washington, D.C.; Boston, M.A.; New York, N.Y.; Remote (Hybrid Office)
JPA Health is a fully integrated marketing, communications, and advocacy agency for clients ranging from emerging biotech’s to established pharmaceutical companies. We work exclusively within the health space. We share our clients’ commitment to making people healthier. In fact, some might say we are obsessed with improving and protecting lives.
JPA is diverse in many ways, but we have these things in common: we like our jobs, our clients – and each other. We build each other up. We work collaboratively. And we push ourselves to think bigger.
JPA Health is seeking a power house Account Supervisor for our Patient Advocay practice. The ideal candidate for this adept at managing the client relationship, overseeing execution and implementation of approved programs. Success in this role requires a sense of comfort with ambiguity, creative problem-solving skills, accountability to manage programs successfully through launch, and exceptional communication skills to manage and grow client relationships.
- Support creation and execution of comprehensive strategies to collaborate with patient advocacy communities on behalf of industry clients
- Develop and maintain trusted partnerships with multiple stakeholders, including clients, patient advocacy groups, and the internal JPA agency team
- Support clients and the team in identifying shared goals and areas of collaboration focused on patients’ needs that deliver mutual benefit for patients and industry; package these with appropriate senior level support into compelling and dynamic strategic recommendations that excite our JPA team and delight our clients
- Collaborate across agency teams of public health, public affairs, marketing, PR, creative, digital and others to proactively address client needs as appropriate
- Ensure compliance with all corporate, industry, and regulatory guidelines
- Manage account teams in the execution of all programs and assume accountability for meeting all program deliverables; establish project timelines and work collaboratively to meet them
- Possesses a thorough understanding of the client’s business, brands, and industry
- Understand the mission and vision of advocacy organization partners to develop and recognize how to work most effectively with them
- Encourage the team to contribute new, innovative ideas for improving the agency’s strategic, competitive advantage
- Support new business pipeline by helping to identify new agency revenue opportunities for organic growth, and support new business proposal development
- Serve as a mentor/coach and/or direct manager to more junior team members and supporting the development of these team members
- Bachelor’s degree or higher
- In-house or agency patient advocacy experience (4 – 6 years)
- Proven project management skills
- Understanding of the FDA approval process
- Team and budget management experience
- Strong interpersonal and organizational skills, flexibility and professional manner
- Ability to take initiative, manage multiple tasks, and work both independently and as a team
- Understanding of the changing healthcare environment
- Be detail oriented, tech savvy, demonstrate critical thinking, and possess a passion for health
How do you know if JPA Health is a fit?
You find meaning in your career and are as thrilled by others’ success as you are your own. You work well both by yourself and as part of a team. You are comfortable playing different roles and are eager to try new things. You’re curious, clever, and charismatic.
Located in Washington DC, Boston MA, New York, NY and London England, JPA Health provides a supportive work environment, excellent benefits and competitive compensation, including health, dental, and vision insurance, participation in a 401(k) with company match, PTO, a cell phone stipend, and a flexible work environment.
We strongly support diversity in the workforce. JPA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.